🌿 Frequently Asked Questions (FAQS)
🛒 ORDERS & SHIPPING
1. Where do you ship from?
All orders are shipped from our U.S. warehouse. Some items may be fulfilled from regional partners to ensure faster delivery during peak seasons.
2. How long will my order take to arrive?
Processing time is 1–2 business days.
Delivery usually takes 5–8 business days within the U.S. and 6–12 business days for international orders.
3. Do you offer free shipping?
Yes! We offer free shipping on orders over $30. Orders below that threshold will incur a $6.95 flat fee.
4. Can I track my order?
Yes. Once your order is shipped, you’ll receive an email with a tracking number and link to monitor your delivery status.
5. What if I entered the wrong address?
Please contact us immediately at service@vigorguardpro.com.
We can update your address if the order hasn’t shipped yet.
🎁 RETURNS & REFUNDS
6. What is your return policy?
We accept returns within 14 days of delivery for unused items in their original packaging.
7. How do I request a return or exchange?
Simply email us at service@vigorguardpro.com with your order number and reason for return. We’ll guide you through the process.
8. What if my item arrives damaged or defective?
Please send us photos of the damaged item and packaging within 48 hours of delivery — we’ll arrange a replacement or full refund immediately.
💡 PRODUCT CARE & WARRANTY
9. How do I clean my Vigor Guard gloves or tools?
Wipe with a damp cloth after use and air dry naturally. Avoid machine washing or direct sunlight for leather products.
10. Are your products waterproof?
Many of our gloves and home tools are water-resistant or fully waterproof. Product pages specify the material and protection level.
11. Do you offer a warranty?
Yes. All Vigor Guard products come with a 30-day satisfaction guarantee. If you’re not happy, we’ll make it right.
💳 PAYMENTS & DISCOUNTS
12. What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and major digital wallets like Apple Pay and Google Pay.
13. Do you offer discount codes?
Yes! Subscribe to our newsletter to receive exclusive promo codes and early access to seasonal sales.
🎄 HOLIDAY & GIFTING
14. Do you offer gift wrapping or holiday packaging?
Yes, during the holiday season, select products come with festive packaging or a gift bag option at checkout.
15. Will Christmas orders arrive on time?
We recommend placing holiday orders before December 15 (U.S.) or before December 5 (international) to ensure timely delivery before Christmas.
💌 Need more help?
Our customer support team is always here for you:
📩 service@vigorguardpro.com
We typically respond within 24 hours (business days).